SHIPPING & RETURNS
Dispatch Schedule:
Orders are shipped every second working day, no later than 19:00 (7 PM).
Delivery Time:
Standard delivery within the European Union usually takes 2–5 business days from the day of dispatch.
Shipping Carriers:
We ship with DPD
Important Notice:
We are not responsible for any additional costs such as customs duties, taxes, legal restrictions, or parcel seizures by customs in your country. It is the customer’s responsibility to be aware of and comply with the laws and import regulations of their own country.
Refund Policy
Eligibility for Refund: We only do refund if the product: Arrived damaged during delivery or was defective upon arrival.
Proof Required:
In order to request a refund, the customer must contact our support team and provide clear evidence (such as photos or videos) of the damage or defect.
No refunds for other reasons:
We do not accept returns for reasons such as a change of mind, wrong product ordered by mistake, or personal preference.
If you believe your product is damaged or defective, please contact us as soon as possible at:
Email: support@puff5.com
Telegram: https://t.me/pufff5
